The problem with ‘Googling it’

Right now I’m sat here waiting to go to the emergency out of hours doctors appointment I’ve made for my ear infection. I’m not telling you this because I want to, I’m telling you this because it’s going to come up later in this post, be patient. Here in Cardiff, we don’t exactly have the easiest NHS system to navigate, for a start the NHS Wales site is totally different from the English site, parts are so badly written that you usually get articles in Welsh despite having English selected, and finding the information you want is riddled with complications.

So naturally being a complete tech geek, I found this out whilst ‘Googling’ for the Out Of Hours information. Did I find it? well, no not really. The problem with technology these days, is that we become so reliant on it that we forget about the other simpler means of finding information out. Like picking up the telephone for example.

Here’s what I did to try and work out what was going on with my ear. It’s a long list but I need to illustrate something, just be patient.

1: Google for symptoms
2: Google for possible home remedies to said symptoms
3: Google for “out of hours doctor cardiff”
4: Panic because I can’t find anything other than medicare insurance plans
5: Resort to trying said home remedies and thus making the problem worse
6: Call my GP, get their out of hours number ring said number, be told I have to call a cardiff GP surgery because I was out of catchment area
7: Google for my mothers local Cardiff surgery
8: Panic because I can’t find it
9: Resort to calling any GP, getting the generic number, making emergency appointment and forgetting to tell them I am a visiting patient
10: Go to appointment, panic, complications, get some sort of prescription

This, is not really how it should have been. Here’s the process as it should have been.

1: Call my GP, be told I am out of catchment area and call Cardiff GP
2: Pull out phonebook
3: Call GP get out of hours number, call it and make appointment
4: Go

Of course, something as simple as pulling out a phonebook never occurred to me, because of course I’ve become so reliant on technology, I forgot such a thing exists. So I ended up spending hours trawling through the websites. I eventually found the page I needed which told me everything I needed to know far too late, the service I have called tonight.

And then of course there is the problem of self diagnosis. I was able to find out that my symptoms could be any number of things, from a simple ear infection, a perforated ear drum, to massive disfigurement, brain tumour or worse (although whats worse than a brain tumour I will leave to your imagination).

Now, I’m going to be hypocritical here and say “I do have enough common sense to know I shouldn’t self diagnose” and I had enough ‘common sense’ to only try the home remedy of getting sterile olive oil in case it was a wax buildup. But then, I didn’t have enough common sense to check the phonebook for local listings before trying the internet.

I’ve done this in the past as well, gone looking for so much information that I’ve ended up never finding what I need, looking for parts, looking for electronics stores, looking for stockists of various things. I’m often left wondering just how much time I’ve wasted, and indeed how much stuff I’ve missed out on just by not pulling out the phonebook. Indeed now I have I find a page in there entitled “NHS OUT OF HOURS SERVICE CALL THIS NUMBER”. That would have saved so much time.

This of course, is the problem of simply Googling things. Perhaps we all need to downgrade a little. So, next time I need something or, if you need something, check your phonebook first.

Update: Just to let you know I was fine, severe ear infection that’s going to be treated with a huge dose of antibiotics and an antibiotic ‘wick’ (Google said nothing about one of those! but most of the symptoms were right for some of Googles results)